BP Case Study

Ian Westbrook of FutureDream Media was asked to undertake a review of 4 current Compliance & Ethics intranet sites and recommend a strategy to bring them together into one.

Working with Marcelo Cardoso, Compliance Manager, a plan was agreed for a 10 week project using UCD methodology comprising:

• Planning phase - what would be done, when
• Expert review of existing sites
• Initial design - a straw man HTML prototype illustrating a candidate architecture and navigation
• Discovery phase - senior management interviews, questionnaire (45% response rate), workshops (11 workshops in UK and USA including 50+ participants)
• Design phase - taking what we''d learned and creating a final HTML prototype
• User testing of that prototype
• Conclusions and final report and recommendations

The project ran very smoothly - on time and to budget.

The redesigned site, on user testing, demonstrated an average 55% reduction in task time, with one task showing a 97% reduction!

This was the first UCD-methodology project conducted within BP and was rated a major success and a benchmark for future intranet projects.